Curbside Service

Curbside Service FAQ

 

Are you still operating during the COVID-19 outbreak?

The safety of our employees, their families, our neighbors, our customers and our community at large are the highest priority for our company. Additionally, as a key player for sanitation and hygiene, we play a critical role in ensuring our communities stay healthy.

Because of that, unless otherwise instructed by federal, state, and local public health officials, our teams will continue to work as usual, collecting your waste, recyclables and compostables, and disposing of and processing it in a proper manner.

How can I stay updated on services regarding COVID-19?

Any necessary updates or changes to our residential service will come through our Waste Wizard app, which you can download and sign up for through Google Play and the App Store.

Any company-wide information or necessary changes in service will come out through the Waste Wizard app and through our social media platforms on Facebook and Twitter.

What is my pickup day?

Find your pickup day by searching your address in our Waste Wizard.

What is my pickup schedule during holidays?

Find your holiday pickup day by searching your address in our Waste Wizard.

By what time should the cart be at the curb?

Containers should be placed by the curb no later than 6 a.m. If possible, please place your container out the night before your service day to ensure that you will be serviced. In most residential areas, our trucks operate from 7 a.m. to 7 p.m., but service time may be affected by region or contract.

Can you come back to my address if I forgot to put my trash out on time?

If you placed your container out too late for service, please contact our offices at (800) 375-8375 to see if an additional collection can be scheduled for your address. Additional charges will be assessed.

How do I schedule an extra pickup?

Please call the Customer Care Department at (800) 375-8375.

Why wasn’t all of my trash picked up?

Any time you find that all your trash placed curbside was not serviced after a TDS truck arriving, please contact our offices at (800) 375-8375 for direct assistance. There may have been too many bags at the curb or the driver may have found the waste too heavy to lift. We want to work directly with you to help ensure that you are provided regular collection services.

How do I set out bulky/brush? What are the rates for a bulky pickup?

Please contact our offices directly at (800) 375-8375 to schedule collection of additional items that cannot be placed in your container. Our staff will advise you of limitations and additional charges for the service as well as schedule a day to collect the items.

My garbage container has been vandalized or damaged. What do I do?

Call our Customer Care Department at (800) 375-8375 or email CustomerCare@TexasDisposal.com with your address and the cart information. We will be happy to replaced damaged containers.

How do I set up new service or rent equipment?

To receive a quote, submit your information in our Quote Request by following the prompted questions. You can start your request at the top right of the home page here. Our Customer Care Department will contact you within 24 hours to discuss service options, rates, and other information.