Curbside Service FAQ

Find your pick-up day by searching your address in our Waste Wizard, which you can download and sign up for through Google Play and the App Store.

Place your cart on the curb or street out of the way of traffic and at least five feet away from vehicles, mailboxes, low hanging branches, or other hazards. (See Proper Cart Placement video)

Find your holiday pick-up day by searching your address in our Waste Wizard, which you can download and sign up for through Google Play and the App Store.

If you notice that your cart and/or extra waste was not picked up after a TDS truck arrived, we apologize for the inconvenience. There are various reasons why this might occur, and we are committed to resolving the issue promptly. Please follow these steps for assistance:

• Contact Us: If your trash was not serviced as expected, reach out to our offices at (800) 375-8375 for direct assistance. Our team is here to work with you and ensure you receive regular collection services.
• Possible Reasons for Non-Collection, including (but not limited to):
  • Contamination in your container: Ensure that only acceptable waste materials are placed in your cart.
  • Too many bags left at the curb: Abide by the specified quantity limits for waste disposal.
  • Cart lid was not completely closed: The cart lid must be completely closed in order to be serviced.
  • Unorganized waste: Arrange your waste in an organized manner for efficient collection.
  • Excessive weight in your cart: Avoid overloading your cart beyond the designated capacity.                          
  • Hazardous waste
  • Hazards in the way: Ensure there are no obstacles impeding collection, such as other vehicles.
• Check for a Yellow Cart Tag: Your driver may have left a yellow cart tag indicating the reason for non-collection. Address the concerns mentioned on the tag, and once resolved, collection will resume on your next scheduled day.                                                      
• Direct Assistance: For any additional questions or concerns, please don’t hesitate to contact our offices at (800) 375-8375. Our dedicated team is ready to assist you and ensure a smooth waste collection experience.

We appreciate your cooperation and understanding as we work together to resolve any issues and provide you with reliable collection services.

Containers should be placed by the curb no later than 6 a.m. If possible, please place your container out the night before your service day to ensure that you will be serviced.

In most residential areas, our trucks operate from 7 a.m. to 7 p.m., but service time may be affected by region or contract.

If you placed your container out too late for service, please contact our offices at (800) 375-8375 to see if an additional collection can be scheduled for your address. Additional charges will be assessed.

Please call the Customer Care Department at (800) 375-8375.  A fee may be charged for an additional pick-up.

Please contact our offices directly at (800) 375-8375 to schedule collection of additional items that cannot be placed in your container. Our staff will advise you of limitations and additional charges for the service as well as schedule a day to collect the items.

The cost of a pick-up and the limitations of a pick-up vary by each city and each local contract. Not all prices and policies are universal. However, in general, there are important things to note:

In most cities, TDS will normally collect up to three cubic yards per household (approximately the size of a washer and dryer set; see below). Larger sizes may be available at additional costs.

Bulky and brush waste must be neatly placed at the curb away from hazards like low wires, branches, vehicles, fencing or mailboxes.

Brush waste must have their loose items secured. This means branches are cut to under four feet in length and are tied together with string. See the example below for properly bundled brush.

Bulky and brush waste must also be free of hazardous waste such as paint, chemicals and tires, and non-compactable waste like dirt, soil, rock and construction waste.

Appliances set out for bulky waste should be free of chemicals like freon, and be properly tagged by a technician if chemicals were removed.

To confirm your bulky pick-up and local limitations around your collection, please contact our customer care team.

Call our Customer Care Department at (800) 375-8375 or email [email protected] with your address and the cart information. We will be happy to replace damaged containers.

To receive a quote, submit your information through our quote request form.

Our Customer Care Department will contact you within a business day to discuss service options, rates, and other information.