Frequently Asked Questions
What is my pickup day?
Search for your address and find your pickup day here.
What is my pickup schedule during holidays?
Search for your address and find your holiday pickup schedule here.
By what time should the cart be at the curb?
Containers should be placed by the curb no later than 7:00 am. If possible, please place your container out the night before your service day to ensure that you will be serviced. In most residential areas, our trucks operate from 7:00 am to 7:00 pm.
Can you come back to my address if I forgot to put my trash out on time?
If you placed your container out too late for service, please contact our offices at (800) 375-8375 to see if an additional collection can be scheduled for your address. Additional charges will be assessed.
How do I schedule an extra pickup?
Please call the Customer Care Department at (800) 375-8375.
Why wasn’t all of my trash picked up?
Any time you find that all your trash placed curbside was not serviced after a TDS truck arriving, please contact our offices at (800) 375-8375 for direct assistance. There may have been too many bags at the curb or the driver may have found the waste too heavy to lift. We want to work directly with you to help ensure that you are provided regular collection services.
How do I set out bulky/brush? What are the rates for a bulky pickup?
Please contact our offices directly at (800) 375-8375 to schedule collection of additional items that cannot be placed in your container. Our staff will advise you of limitations and additional charges for the service as well as schedule a day to collect the items.
My garbage container has been vandalized or damaged. What do I do?
Call our Customer Care Department at (800) 375-8375 or email CustomerCare@TexasDisposal.com with your address and the cart information. We will be happy to replaced damaged containers.
How do I set up new service or rent equipment?
To receive a quote, submit your information in our Quote Request by following the prompted questions. You can start your request at the top right of the home page here. Our Customer Care Department will contact you within 24 hours to discuss service options, rates, and other information.